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Privacy Policy

This Privacy Policy describes how Alliant Health Solutions (“AHS,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you interact with us through our websites, email, and SMS/text messaging (collectively, the “Services”).

We are committed to safeguarding your information and being transparent about our practices. This Policy applies to consumers, members, patients, caregivers, and site visitors who interact with AHS. Separate notices and contracts may also apply (for example, HIPAA Notices of Privacy Practices, Business Associate Agreements, or program‑specific terms). Where those documents conflict with this Policy, they control for their scope.

Information We Collect

We collect the following personal data:

  • Contact information (e.g., name, email address, phone number, IP address, device identifiers).
  • Interaction and usage information (e.g., pages viewed, links clicked, browser type, device data, referring URLs, email open/click events, and SMS delivery/response metadata.

Use of Personal Information

We use personal data to:

  • Provide customer support
  • Deliver requested services
  • Communicate with you, including operational and marketing emails and SMS (with consent/opt-in where required)

Data Sharing

We do not sell personal information. We may share information with:

  • Service providers/processors (e.g., hosting, analytics, email/SMS delivery, security). SMS consent is not shared with third parties.
  • Program partners or affiliates where required to deliver Services to you, under appropriate privacy and security terms.
  • Legal, safety, and compliance to comply with law, respond to lawful requests, or protect rights, safety, and security.

Data Security

We apply administrative, technical, and physical safeguards to protect personal information, including encryption in transit and at rest where appropriate, access controls, and secure development and operations practices. Only authorized personnel and vendors with a need to know may access personal information, under confidentiality obligations. Please do not submit any medical or personal information to sources other than those explicitly instructed.

Data Retention

We retain personal data for long as necessary to provide services and meet legal obligations.

Changes to This Policy

Our privacy policy may change from time to time.